How To Order

You can place your order with San Diego Marine Exchange, Inc.  using any of the following methods:

To place your order on-line using our secure order form click here to go directly to the form. You can reach the order form from any product page by placing an item in your shopping cart, and then proceeding to checkout. You can also reach the online order form at any time by clicking the “check out” icon located at the upper right of each page.

If by chance the product you are looking for is not listed on our website, please do not hesitate to call us toll free at (800) 336-7369.  If we do not stock the item we will do our best to special order the item for you.

If you would like to place your order with one of our salesman please call (800) 336-7369 and ask for the order desk.

We have a retail store located at 2636 Shelter Island Dr. San Diego, CA  92106.  You are welcome to come in anytime.  For our hours of operation and driving directions please see the “Contact Us” section on this website.

SDMX offers Spanish-speaking customers a bilingual Customer Service Desk. SDMX le ofrese servicio en espanol para nuestros clientes Hispano hablantes. Tenemos personal que le asistira en espanol para major facilidad con su pedido. Gracias por elejir a SDMX donde navegar es nuestro major entuciasmo.

If you have any questions, please call us toll free at 1-800-336-7369 for assistance

METHOD OF PAYMENT

San Diego Marine Exchange, Inc. will accept:

• Cash
• Money Order
• Travelers Checks
• Personal Checks
• Wire Transfers
• Visa, Mastercard, and Discover.

Wire transfers in U.S. funds only. Payee is responsible for all wire transfer fees.
Personal Checks will have a 10-business day delay before shipping merchandise.
For your protection, all credit card purchases require the credit card’s billing address and V-code.

TERMS & CONDITIONS

RETURN POLICY

ELECTRICAL ITEMS AND CUT GOODS ARE NOT RETURNABLE.

If you are dissatisfied with your purchase, contact our Customer Service within 10 days from the date you receive the product and:

1. Request a Return Authorization Number. Merchandise must be returned within 15 days of receiving an RA#. Merchandise returned without a RA# will not be accepted.
2. Place the merchandise including all the original parts and accessories in the original package and place it in a separate box suitable for shipping along with the original invoice. Write the RA# on the outside of the package.
3. We will not accept any return sent to us COD. Please prepay all freight costs. Return shipping cost for unauthorized and incorrect returns will be the customer's responsibility.

NOTE: All returns are subject to repacking, and restocking fees. (Minimum 25%) Return for exchange, repairs, or refunds will be applied after inspection of returned merchandise to SDMX. Electrical items and Cut goods are not returnable.

DAMAGED OR MISSING GOODS

SDMX thoroughly inspects all items before shipment. If damage is apparent, refuse delivery and contact SDMX's Customer Service immediately. If your merchandise is left without a signature and damage is found, contact SDMX's Customer Service immediately. DO NOT DISCARD THE PACKAGING. Our preferred carriers impose requirements that you report damage within 10 days of receipt. We can then assist you in filing a claim with the delivery company. We do take special care to insure your merchandise will arrive safely and will assist you in filing a claim. Our responsibility for damage ends when the carrier accepts shipment.

WARRANTY INFORMATION:

Merchandise sold by SDMX is backed by the manufacturer's warranties. Copies of warranties are available on request. All warranty issues must be addressed and serviced by the manufacturer.

SALES TAX:

If a product is shipped anywhere in California we must charge sales tax as per the State of California’s Board of Equalization.  The only exceptions to this are purchases for resale, watercraft exemption, government, or merchandise shipped to an exporter in California.  The proper documentation must be completed for any of these exceptions.

PRODUCT INFO:

We have taken great care to accurately describe and represent the products on our website.  The information we have posted comes directly from the manufacturer.  When an error is brought to our attention we will try to correct it as soon as possible.

PRODUCT PRICING:

We try to keep the pricing on our website as current and accurate as possible.  However, San Diego Marine Exchange, Inc. reserves the right to correct any errors or price increases at the time merchandise is purchased.